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Flexible shoes for infants and kids

Made in USA

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 Frequently Asked Questions

What shoe size do I need to buy?

Standard Shoe Size

Foot Size

Outside Sole Size

USA

Europe

Inches

Centimeters

Inches

Centimeters

1

16

3.50 8.90 4.00 10.2

2

17 4.00 10.20 4.50 11.5
3 18 4.50 11.40 5.00 12.8
4 19 4.75 12.00 5.25 13.5
5 20 5.00 12.70 5.75 14.5
6 22 5.50 14.00 6.25 15.9
7 23 6.00 15.25 6.50 16.5
8 24 6.25 15.90 6.75 17.15
9 25 6.50 16.50 7.25 18.5
10 27 6.75 17.20 7.50 19.0
11 28 7.50 19.10 8.00 20.3
12 30 7.75 19.70 8.25 21.0
13 31 8.00 20.30 8.50 21.6
14 32 8.50 21.60 9.00 22.8
15 33 8.75 22.25 9.25 23.5
16 34 9.00 22.90 9.50 24.0

We recommend that you order Bear*lerina and Beary Jane one size bigger, since they tend to run a little smaller.


How do you ship from your online store?

All items are custom made to order. You may call to check if something is in stock for immediate shipment. Please allow 3-4 weeks until delivery. If you need a rush order please email sales@bearfeet.com before ordering or call      1-800-473-0641
All standard shipping for orders placed in our online store over $125 is FREE worldwide by standard UPS or USPS. Under $125, standard shipping is $9 worldwide.


How do I pay?

We accept Paypal, Visa, MasterCard, Discover, or American Express. Payment system is securely powered through Paypal but you do not need a Paypal account.


What if a buckle breaks, rivet pops off, or the sole peels?

We proudly offer a lifetime craftsmanship guarantee against stitching, lost flowers or crystals, broken buckles, soling, and other craftsmanship errors. You may send items that need repairs to our PO Box 549, Brownwood, TX, 76804, Attn: Repairs
If you need something repaired as a result of a mishap (part cut off, dog chewed the shoes, etc.) we can probably repair it, just send a picture and get a repair quote (typically about $10)

PLEASE INCLUDE a note with the problem, an email address, a phone number, and a return mailing address. Otherwise we cannot guarantee returning the fixed product.


What are your return policies?

Wrong size? if you are unsure of the size you need you may exchange for free, though you will need to pay the shipping to get it to us (First Class USPS is least expensive)

Changed mind? - 30 day return policy for UNWORN shoes in original condition for full refund or exchange minus shipping costs.

1st: Prior to returning your item, you must contact us for a return authorization.

2nd: Pack your return product in original box and a copy of the return form.

3rd: Send package with a tracking number and insurance.

4th: Upon receiving your return we will contact you to verify your refund or exchange.

Specifications: Returns or exchanges received by Bear Feet after the 30-day period or without a return authorization number will not be accepted. Bear Feet must receive all returns in the same condition as shipped to the customer, accompanied by a copy of your invoice. Bear Feet will not accept any returns that show signs of being used, worn, or items that have been special ordered. The customer is responsible for all freight charges for items returned back to Bear Feet, however, the customer will be reimbursed for freight if the item was sent by mistake. All returns take about 1 to 2 weeks to process for refund or exchange.


What if I need to cancel?

Cancellations accepted before shipment confirmation has been sent.
After product has shipped, the order cannot be cancelled. It would have to be returned.


What are the shoes made of?

The Leather:
There are many different textures of leather, depending on the way it has been treated.
Suede is a split of leather, which means it comes from the middle of the leather, not the top. It has a soft nap.
Nubuck has a very soft nap, even softer than suede, that holds vibrant colors.
Top-Grain shows the natural texture of the leather. It is similar to the leather used on car seats.
Waxed Nubuck is like regular Nubuck except it is slightly shiny and is more water resistant. It is actually waxed.
Metallic and Pearlized leathers have a thin foil applied to the surface to give it a specific shine.
Patent leather is characterized by its shine. Ultra-shiny leather is achieved by coating it with a plastic material and polishing it with rollers.

All our leathers are formaldehyde free.

The Hardware:
Colored buckles and eyelets are enameled metal. Silver buckles are nickle, gold buckles are brass. All-natural crepe rubber or vegetable tanned leather soles


How do I clean the shoes?

If your product gets wet - lay it out flat to dry. It will probably stiffen, but a few days of wear and it will get back to normal. Do not put it in the dryer. Avoid oily residue especially on nubuck and suede leather. If you find a stain, this website is helpful.


What is your privacy policy?

We do not share any information of any kind with anyone, and through the secure system of Paypal, you can be assured your personal information is safe. To learn more about PayPal's security please read Paypal's Privacy Notice. If you use a credit card through PaPal, we never see your card number.

Terms of Use:
All images are intellectual property of Bear Feet. You may use content from this site on your site, as long as you provide a link to http://www.bearfeet.com

Special Thanks:
Thanks to the photographers for the site.

 

 

 

Copyright 2010 Bear Feet Shoe Company, All Rights Reserved